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Your
journey

1

A Journey with Luminous Medical Solutions: Your Path to Exceptional Healthcare

In the vibrant heart of Bangkok, where cutting-edge medical care meets the pulse of the city, Luminous Medical Solutions (LMS) invites you to embark on a transformative journey of personalized healthcare.

At LMS, your well-being is the essence of our mission, making us more than just a healthcare provider—we are your dedicated partner in achieving optimal health.

From the moment you connect with us, you enter a world where personalized care plans are crafted to meet your unique needs. Wherever you may be, LMS will link you with leading medical expertise in Thailand.

Excellence is not merely a goal but a standard we uphold; every aspect of your journey is handled with precision and care. Our team blends expertise with compassion, setting new benchmarks in medical coordination and ensuring that each interaction is marked by outstanding quality.

We provide seamless support from consultation scheduling to post-treatment care, striving to make your experience as smooth and stress-free as possible. As you begin this journey with LMS, you are not just a patient but a valued partner in our quest to revolutionize healthcare, break down barriers, and set new standards.

Join us and let LMS guide you to exceptional healthcare experiences where your health is always in the best hands.

Email Correspondence

2

Surgery Scheduling Plan

To efficiently schedule your surgery, we have developed a structured plan to ensure a smooth and seamless process as following 3 steps:

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Step 1: Communication and Required Information

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Email correspondence is the most reliable method for exchanging information and documenting your requests, allowing us to offer tailored advice for your surgery. Accurate completion of the "Personal Health Information Form" is crucial, as undisclosed conditions can lead to complications. Your cooperation is essential for a safe surgical experience. If you have any questions, our team is here to assist via email.

In email correspondence stage, the following steps will be required:

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1. Complete “Personal Health Information Form”: Provide a comprehensive overview of your health conditions.

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2. Submitting Photos for Professional Evaluation: Please be aware that submitting photos is necessary for some procedures but not all. We will inform you if this step is required for your specific procedure.

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Photos Submission for Professional Evalution

If you would like to receive a professional evaluation and feedback from our medical personnels and surgeons, please follow the requirements outlined below.

For facial cosmetic or facial feminization surgery (FFS), you are required to provide:

  • Photos in four views of your face:

  • Front

  • Semi - 45 Degree

  • Side View

  • Base View

  • Please ensure the following for all photos:

    • Your face should be bare (without makeup) and without glasses.

    • Long hair should be tied back, and no hat should be worn.

    • The full face should display your hairline clearly.

For breast or body contouring surgery, you are required to provide:

  • Symmetrical close-up pictures of your breast or body from three views:

    • Front

    • Semi - 45 Degree

    • Side View

Here are conditions of the attached photos:

  • Pictures are in JPEG format with 350-700 KB per file

  • Providing clear, high-quality images allows LMS to accurately assess and provide detailed recommendations for your surgical procedures.

 

Step 2: Proposing a Surgery Date

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When you're ready to schedule your surgery, please inform us of your preferred month. LMS will then propose available dates for your procedure based on your surgeon’s schedule.

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After we reach a mutual agreement on the date, please follow these steps to finalize it:

1. Confirm the Proposed Date: Confirm your agreement within 7 days after receiving the proposed dates from LMS. If we do not receive your confirmation within this period, the date will be made available to other patients.

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2. Submit a Deposit: Once the date is confirmed, send a 20% deposit via international wire transfer within 7 days. Please ensure payment is made within the specified time to avoid the need for rescheduling if the agreed date becomes unavailable.

Please ensure timely completion of these steps to secure your surgery date.

 

Step 3: Pre-Surgery Laboratory Test Requirements

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Complete all laboratory tests 4-6 weeks before your scheduled surgery date. Reports older than 6 weeks will not be accepted.

Send your x-ray images, reports, and any required referral letters or medical clearances in PDF or JPEG format as soon as you have them.

The medical team needs to review these reports at least 3 weeks before your surgery date to ensure we have up-to-date information on your health. The standard laboratory tests required are:

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  1. Complete Blood Count (CBC), including red and white blood cells and platelet count

  2. HIV Antibody Test

  3. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT) to assess blood clotting time

  4. Serum Creatinine Test (Kidney function evaluation)

  5. Fasting Blood Sugar (FBS) Test

  6. Digital Front-View Chest X-ray

3

Pre-procedure Instruction

Laboratory Test

Patients must complete all lab tests between the 4th and 6th week prior to your surgery date. Our medical team will not accept laboratory reports that are older than 6 weeks before surgery.

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Once you have received your lab reports, x-ray images, and referral letter/medical clearance (if needed), please send them to our office in JPEG or PDF format as soon as possible.

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It is essential that our medical team reviews all required laboratory reports at least 3 weeks before your surgery date.

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The standard lab requirements are as follows:

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  1. Complete Blood Count (CBC): Includes red blood cells, white blood cells, and platelet count.

  2. HIV Test: Anti-HIV screening.

  3. Serum Creatinine: Kidney function test.

  4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT): Blood tests that measure the time it takes for blood to clot.

  5. Fasting Blood Sugar (FBS): Measurement of blood glucose levels.

  6. Chest X-ray: Digital x-ray on front view only.

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Laboratory Test Requirements by Age Group

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For Patients Under 42 Years Old:

  1. Complete Blood Count (CBC): Includes red blood cells, white blood cells, and platelet count. 

  2. HIV Test: Anti-HIV screening.

  3. Creatinine (Cr): Kidney function test. 

  4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT): Both results are required to assess bleeding tendency.

  5. Fasting Blood Sugar (FBS): Measurement of blood glucose levels.

  6. Digital Chest X-ray: Includes an image and report from a radiologist.

 

For Patients Aged 42-60 Years:

  1. Complete Blood Count (CBC): Includes red blood cells, white blood cells, and platelet count.

  2. HIV Test: Anti-HIV screening.

  3. Creatinine (Cr): Kidney function test.

  4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT): Both results are required.

  5. Fasting Blood Sugar (FBS): Measurement of blood glucose levels. 

  6. Digital Chest X-ray: Includes an image and report from a radiologist.

  7. Electrocardiogram (EKG): Includes the EKG graph and interpretation.

 

For Patients Over 60 Years Old:

  1. Complete Blood Count (CBC): Includes red blood cells, white blood cells, and platelet count.

  2. HIV Test: Anti-HIV screening.

  3. Creatinine (Cr) & BUN: Kidney function tests.

  4. Prothrombin Time (PT) and Partial Thromboplastin Time (PTT): Screening tests for bleeding tendencies.

  5. Fasting Blood Sugar (FBS) & Hemoglobin A1C (HbA1C): Measurement and assessment of blood glucose levels and long-term control.

  6. Lipid Profile: Measures total cholesterol, HDL cholesterol, triglycerides, and calculated LDL cholesterol.

  7. Liver Function Test (LFT):
    ​Direct & Indirect Bilirubin
    Liver Enzymes (SGOT/AST & SGPT/ALT)
    Alkaline Phosphatase
    Albumin & Globulin Protein Levels​

  8. Digital Chest X-ray: A digital image and radiologist’s report are recommended; please e-mail the digital file for review.

  9. Electrocardiogram (EKG): Includes the EKG graph and interpretation.

  10. Exercise Stress Test (EST) with Echocardiogram: Includes interpretation by a cardiologist.

  11. Hepatitis B & C: Antigen and Antibody screening.

For your information:

  • EKG: A complete standard 12-lead electrocardiogram. 

  • PT and PTT: Screening tests for bleeding tendencies. 

  • BUN and Cr: Indicators of kidney function.

  • Lipid Profile: Assesses levels of total cholesterol, HDL cholesterol, triglycerides, and LDL cholesterol.

  • Liver Function Test: Detects liver inflammation and damage.

 

Required X-ray imaging

For Facial Feminization Surgery:

If you are scheduled for forehead/brow bone contouring, jaw contouring, or chin contouring, additional skull X-rays are required. These should include:

  • Frontal Skull X-ray: Anteroposterior (AP) View

  • Lateral Skull X-ray: True Lateral View

Ensure that the X-rays cover the top of the skull to the lower border of the chin.

Other examples of required X-rays:

  • Frontal Chest X-ray

  • Frontal Skull X-ray

  • Lateral (Side View) Skull X-ray

Please submit all required test results and images to LMS in the specified formats for review.

4

Booking your flight information

Flight Booking

We do not handle flight bookings, so you will need to arrange your own travel. Feel free to choose any airline that offers the best price for you, and you can schedule your arrival and departure from Bangkok at any time that suits you. Once you have your complete flight itinerary, please send us a scanned copy or soft copy at least three weeks in advance so we can arrange your transportation in advance.

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Rest assured; we will ensure that everything is managed smoothly upon your arrival in Thailand. We are committed to providing you with the safest and most convenient transportation service.

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Updating Flight Information After any Occurred Changes

To avoid any typographical errors, please do not manually type your new flight details. Instead, provide us with an exact copy of the flight information received from the airline. You can either take a screenshot or forward the complete flight details to our email address. Please note, we will not arrange transportation from the airport to the hotel without receiving the updated full flight schedule directly from your airline.

 

Visa and Travel Information for Surgery

To ensure a seamless arrival and stay in Thailand, it's important to verify whether you need a visa before your visit. Certain nationalities are eligible for visa exemption or visa on arrival, while others must secure a visa from a Thai embassy or consulate before traveling.

You can check whether your country is on the list of Visa Exemption and Visa on Arrival here Thailand Tourist Visa | ThaiEmbassy.com Make sure to comply with the legal duration of stay permitted by your visa and ensure that you and your companion have all necessary travel documents required by the Thai government.

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Types of Visas

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1. Visa Exemption:

Some nationalities are eligible for a visa exemption, allowing a stay of up to 30 days in Thailand. You can check the list of eligible countries on our website or the Thailand Ministry of Foreign Affairs website. If your country is part of the Visa Exemption Program, you do not need to visit the Thai consulate or embassy. Upon arrival at Bangkok International Airport (BKK/DMK), you will receive a passport stamp for a 30-day stay. If you need a longer stay, you can extend your visa exemption for seven additional days at a Thai immigration office for 1,900 Baht.

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2. Tourist Visa:

A tourist visa generally allows a stay of 60 days in Thailand, ideal for those who need to stay longer than a month. If you are not eligible for the Visa Exemption Program, you must apply for a Tourist Visa at the Royal Thai Embassy or Consulate-General in your country. Alternatively, you can apply for a Medical Tourist Visa (MT), which also permits a 60-day stay. To apply, contact us at least three months before your surgery date to request a Letter of Appointment and a copy of the hospital registration certificate, which are required for your visa application.

Required Documents for Visa Application:

  • Passport with at least 6 months of validity

  • Completed Visa Application Form

  • One recent 4 x 6 cm photo

  • Fully paid round-trip air ticket or e-ticket

  • Financial evidence for your travel and stay

  • Booking confirmation for accommodation

 

3. Visa on Arrival:

The Visa on Arrival permits a 15-day stay and is available to nationals of specific countries not included in the Visa Exemption Program. However, it is not recommended for patients undergoing extensive surgeries like complete facial feminization or gender-affirming surgery due to the short recovery period. For those needing a longer stay or a different visa type, apply at the Office of Immigration Bureau in Bangkok. Note that visa extensions and modifications are at the discretion of the immigration officer.

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Visa Extension Assistance

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If you require an extended stay in Thailand and cannot manage the visa extension process yourself, we can assist for an additional fee of 8,000 THB, which includes the visa fee. Ensure the application is submitted before your current visa or 5 business days before the permit expires.

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Additional Information

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• Check first if you qualify for a visa exemption, which allows a 30-day stay in Thailand. If the visa exemption does not apply to your nationality, you can apply for a tourist visa at a Thai embassy or Consulate-General in your country, allowing up to a 60-day stay.

• If your recovery is slower than expected and you need to extend your stay, you can visit the immigration office (1 or 2 days before your 30-day stay expires) to apply for a visa extension. The immigration office allows only a 7-day extension per application, and there is a cost of 1,900 for the visa extension.

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5

Thailand
visitor visa information

Thailand Visitor Visa Information

This page provides essential details for travelers planning a visit to Thailand, including the latest visa regulations as of May 9th, 2024. Here, you will find information on the following:

  • List of Countries for Visa on Arrival: A guide for travelers from countries eligible for Visa on Arrival, allowing them to obtain their visa directly upon arrival in Thailand.

  • List of Countries for Visa Exemption: This section provides information on countries whose citizens can enter Thailand without a visa for a specified period, as well as details on Thailand's Tourist Visa Exemption Scheme, including bilateral agreements that allow citizens of certain countries to visit Thailand without a visa for a predetermined duration.

  • Diplomatic/Official Passports: Information regarding visa exemptions and requirements for holders of diplomatic or official passports.

For more information, please visit https://consular.mfa.go.th/th/page/cate-7393-general-information?menu=5d68c88b15e39c160c0081e0 and https://image.mfa.go.th/mfa/0/zE6021nSnu/เอกสาร/VOA.pdf. This page ensures that you are well-informed about the latest visa requirements, helping you plan your trip to Thailand with confidence.

 

List of Countries for Visa on Arrival

Citizens from the following countries/territories are eligible to apply for a Visa on Arrival.

Visa on Arrival (15 days):

  1. Bulgaria

  2. Bhutan

  3. China

  4. Cyprus

  5. Ethiopia

  6. Fiji

  7. Georgia

  8. India

  9. Kazakhstan

  10. Malta

  11. Mexico

  12. Nauru

  13. Papua New Guinea

  14. Romania

  15. Russia

  16. Saudi Arabia

  17. Taiwan

  18. Uzbekistan

  19. Vanuatu

 

List of Countries for Visa Exemption

Citizens of the following countries/territories are eligible to enter Thailand without obtaining a visa.

Tourist Visa Exemption Scheme (30 days):

Europe

  1. Andorra

  2. Austria

  3. Belgium

  4. Czech Republic

  5. Denmark

  6. Estonia

  7. Finland

  8. France

  9. Germany

  10. Greece

  11. Hungary

  12. Iceland

  13. Ireland

  14. Italy

  15. Latvia

  16. Liechtenstein

  17. Lithuania

  18. Luxembourg

  19. Monaco

  20. The Netherlands

  21. Norway

  22. Poland

  23. Portugal

  24. San Marino

  25. Slovak Republic

  26. Slovenia

  27. Spain

  28. Sweden

  29. Switzerland

  30. Ukraine

  31. United Kingdom

Asia

  1. Bahrain

  2. Brunei

  3. Indonesia

  4. Israel

  5. Japan (For the business trip from 1 January 2024 - 31 December 2026)

  6. Kuwait

  7. Malaysia

  8. Maldives

  9. Oman

  10. The Philippines

  11. Qatar

  12. Singapore

  13. Turkey

  14. United Arab Emirates

  15. Hong Kong**

  16. Vietnam**

  17. Korea (ROK)*

Oceania

  1. Australia

  2. New Zealand

Americas

  1. Canada

  2. USA

  3. Brazil*

Africa

  1. South Africa

  2. Mauritius

Temporarily Eligible

  1. India (11 May 2024 – 11 November 2024)

  2. Taiwan (11 May 2024 – 11 November 2024)

Tourist Visa Exemption Scheme (90 days):

  1. Argentina

  2. Brazil*

  3. Korea (ROK)*

  4. Peru*

  5. Hong Kong**

  6. Vietnam**

Bilateral Agreement Visa Exemption Scheme (14 days):

  1. Cambodia

  2. Myanmar (International Airports only)

Bilateral Agreement Visa Exemption Scheme (30 days):

  1. China

  2. Hong Kong**

  3. Laos

  4. Macau

  5. Mongolia

  6. Russia

  7. Vietnam**

Bilateral Agreement Visa Exemption Scheme (90 days):

  1. Argentina

  2. Brazil*

  3. Chile

  4. Korea (ROK)*

  5. Peru*

Remarks

* Brazil, South Korea (ROK), and Peru: Passport holders are eligible for the tourist visa exemption scheme, allowing for a stay of up to 90 days. Additionally, Thailand has bilateral agreements with these countries for visa exemption for holders of diplomatic, official, and ordinary passports.

** Vietnam and Hong Kong: Passport holders are eligible for the tourist visa exemption scheme.

 

Diplomatic/Official Passport

Citizens of the following countries/territories are eligible to enter Thailand without obtaining a visa.

Diplomatic/Official Passports (30 Days):

  1. Bangladesh (Diplomatic pp. only)

  2. Brunei

  3. Bosnia and Herzegovina

  4. Cambodia

  5. China

  6. Ecuador

  7. Hong Kong

  8. Indonesia

  9. Kazakhstan

  10. Laos

  11. Macau

  12. Malaysia

  13. Mongolia

  14. Mozambique

  15. Myanmar

  16. Oman

  17. Pakistan (Diplomatic pp. only)

  18. Singapore

  19. Timor-Leste

  20. Vietnam

 

Diplomatic/Official Passports (90 Days):

  1. Albania

  2. Argentina

  3. Austria

  4. Belarus

  5. Belgium

  6. Bhutan

  7. Brazil

  8. Bulgaria

  9. Chile

  10. Colombia

  11. Costa Rica

  12. Croatia

  13. Czech Republic

  14. El Salvador

  15. Estonia

  16. Finland

  17. France

  18. Germany

  19. Georgia

  20. Greece (Diplomatic pp. only)

  21. Hungary

  22. India

  23. Israel

  24. Italy

  25. Japan

  26. Korea (ROK)

  27. Kosovo

  28. Kuwait

  29. Latvia

  30. Liechtenstein

  31. Luxembourg

  32. Mexico

  33. Montenegro

  34. Morocco

  35. The Netherlands

  36. Nepal

  37. Panama

  38. Peru

  39. The Philippines

  40. Poland

  41. Romania

  42. Russia

  43. Saudi Arabia

  44. Serbia

  45. Seychelles

  46. Slovakia

  47. South Africa

  48. Spain (Diplomatic pp. only)

  49. Sri Lanka

  50. Switzerland

  51. Tajikistan

  52. Tunisia

  53. Turkey

  54. Ukraine

  55. UAE

  56. Uruguay

6

Requirement
for SRS

Requirement for SRS

As per the current regulations in Thailand for Sex Reassignment Surgery (SRS), you need to submit two referral letters from qualified mental health professionals. These letters should be directly addressed to LMS surgeon who will perform your SRS surgery.

  1. The first referral letter must be authored by either a psychiatrist or a licensed psychologist.

  2. The second referral letter can be written by a psychiatrist, licensed psychologist, sexologist, or gender therapist.

Submission Guidelines and Criteria for Referral Letters:

1. Diagnosis Confirmation:

  • The letters must confirm your diagnosis of Gender Identity Disorder (Gender Dysphoria).

  • The letters should endorse your suitability for sex reassignment surgery, stating that SRS is the recommended treatment in your case.

  • Ideally, the referral should confirm that you have been undertaking a course of female hormone replacement therapy (HRT) for at least six months unless there are medical reasons advising against it.

2. Signature Requirements:

  • The printed recommendation letters must contain the original handwritten signatures of your specialists. Electronic signatures are not accepted.

3. Submission Process:

  • Send scanned copies of the original SRS letters with handwritten signatures via email (in PDF or JPEG format) at least two months before your surgery date for our team’s review and approval.

  • To facilitate the approval process, please include a web link to the credentials of your specialists.

4. Consultation Day Requirements:

  • Bring the original letters to the LMS surgical team on your consultation day in Bangkok.

Additional Notes: We do not have a specific form or template for the SRS recommendation letters, as each specialist has their own style. We accept differences in their style or type of composition, provided the essential criteria are met.

 

Consultation with Thai Psychiatrists in Bangkok

We recognize that you may not have received any counseling or psychiatric evaluation during your transition and might be facing challenges in finding a reputable mental health professional or gender therapist in your area.

Should you be unable to obtain the necessary referral letters in your home country, an alternative is to consult with two psychiatrists in Thailand.

  • You will undergo a one-time evaluation with each psychiatrist. Please be aware that these consultations do not guarantee surgery approval. It is essential for you to demonstrate to the psychiatrists that your gender identity is female and that you are certain about proceeding with SRS to achieve alignment between your mind and body.

  • There is a fee associated with these consultations, which will cover the cost of both evaluations.

  • If you are seeking to consult with psychiatrists in Thailand, it is crucial to arrive earlier than your expected surgery date. This process must be completed before you can proceed with SRS surgery.

By adhering to these guidelines and fulfilling the requirements, you can facilitate a smoother approval process for your SRS and ensure a successful consultation with our team in Bangkok.

7

Deposit and Cancellation Policy

Deposit, Reschedule, and Cancellation Policy

This policy outlines the terms and conditions agreed upon between the patient and LMS regarding the procedure and its pricing.

 

Deposit Policy

Once the patient and LMS agree on the procedure and pricing, the following deposit terms apply:

  • First Deposit: A deposit of 20% of the total procedure cost is required within 7 business days of the agreement.

  • Second Deposit: An additional 30% of the total procedure cost must be paid within 30 business days following the payment of the first deposit.

  • Final Deposit: The remaining 50% of the total procedure cost must be paid upon confirmation of the travel date.

Payment must occur after the surgery date has been agreed upon to reserve the surgery date.

 

Reschedule Policy

We require patients to inform us at least 2 weeks before your surgery date in case of rescheduling. This advance notice is crucial as it allows us to manage scheduling with the surgical team and hospital effectively.

If notice is given less than 2 weeks before the scheduled surgery date, a rescheduling fee of 10% of the total surgery cost will be applied.

This fee compensates for the administrative and operational responsibilities LMS has towards the doctor team and hospital. Your understanding and cooperation in adhering to this policy are greatly appreciated, as they help us provide optimal care and service for all our patients.

  • First Reschedule: Patients can reschedule their procedure date up to 4 months from the original date without any additional charges.

  • Second Reschedule: If a second reschedule is required, an additional fee of 10% of the agreed procedure cost will be charged.

 

Cancellation Policy

  • Refund: In the event of a cancellation, patients are eligible for a cash refund of 70% of the amount paid.

  • Banking Transfer Fee: Please note that any banking transfer fees will be the patient’s responsibility. LMS will deduct these fees from the refund amount before processing it.

This policy ensures that both the patient and the hospital have a clear understanding of the financial commitments and flexibility regarding the scheduling and cancellation of medical procedures.

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